E-Warranty

Thank you for purchasing our products. Please read carefully the below warranty coverage before completing the E-warranty form for the new Dreampebble products that you have purchased within fourteen (14) days upon date of delivery. Warranty is only for products purchased and used in Singapore. The personal information you have submitted to us will be treated with strictest confidentiality.


Warranty Coverage

What is covered under Dreampebble warranty service?

For the first two years upon the date of delivery, we will replace a new Dreampebble mattress with any manufacturing defect (other than cover) without charge but exclusive of transportation fee.

If your Dreampebble mattress fails due to a manufacturing defect after the first two years, replacement will be made at a charge of 1/10th (or 1/7th) of the prevailing list price times the total number of years owned, plus transportation fee. If identical materials are not available at the time of replacement, we reserve the right to substitute materials of similar quality.

What is excluded under Dreampebble warranty service?

This warranty does not apply to and excludes:

  1. Mattress that has been soiled, burnt or received obvious abuse or improper care, such as mattress with inadequate support from a weak, non matching size box-spring or an improper bed frame (wooden rail or nest type).
  2. Normal body impressions. (equal or less than 35mm in height)
  3. Firmness and comfort preference of the product.
  4. Handles (mattress handles are not designed to support the full weight of the mattress but only for positioning the mattress)
  5. Dust mites and bed bugs.
  6. Product exported or shipped out of Singapore.
  7. Product obtained other than through an authorized Dreampebble retailer.
  8. Product sold for commercial use.
  9. Transportation, inspection or removal cost of product.
  10. Merchandise sold “as-is” and all displayed product.
  11. Incidental or consequential damages resulting through usage.

Please read our Care Instructions below to take care of your Dreampebble mattress.

Care Instructions

Turn and/or rotate mattress periodically upside down and/or end to end every 2 weeks for the first 3 months. Thereafter, repeat every 60 to 90 days as needed. This will help to equalize the compaction of the upholstery materials and ensure maximum life and comfort. The materials used in the mattress are designed to conform to your body and thus body impressions are not considered as a structural defect. Body impressions are a normal characteristic of premium bedding and indicate that the comfort level is conforming to your body.

Never fold, bend, stand or jump on the mattress as it exerts excessive strain on the component parts and will seriously damage the mattress.

Use a firm and supportive foundation to prevent mattress from sagging. Inappropriate bed frame or foundation may not provide sufficient support and gradually the mattress will sag. For individual pocketed spring mattress, it may be more ideal to use bed frame with solid base.

Cord Handles on the sides of mattress are designed to rotate your mattress only and not to be used to carry or flip it over.

  Please register your e-warranty.